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Frequently Asked Questions
What Shipping Methods Are Available?
Free/paid shipping from our warehouses in Sri Lanka by DHL, FedEx, ePacket or EMS and in USA by USPS, etc.
Do You Ship Internationally?
Yes, but excluding Cuba, Sudan, Iran, North Korea, Syria, Ukraine because of their unstable political and economic status.
How Long Will It Take To Get My Package?
In many orders, the Estimated Shipping Time may vary between 10-30 Business days. for more info https://ceylonauthentics.com/shipping-and-delivery/
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What Payment Methods Are Accepted?
Our payment gateway powered by 2checkout payment gateway(https://2co.com). Which supports card payment and PayPal payment. If you suspect about our site's security or our payment policies. We strongly advice you to use PayPal as your payment option.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: * The item you ordered did not arrive within the time promised by the seller. * The item you received was not as described. * The item you received that was assured to be genuine was fake.
ORDER & RERURNS
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How Can I Cancel Or Change My Order?
After you placed a order, there are no way back, but if you still need to change. please email or chat with our agent before the order shipped.
Do I need an account to place an order?
Yes, And It is free. After you order a product we need to tack the order until it come to you doorstep. So, Having account is very important.
How Do I Track My Order?
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
How Can I Redund or Return a Product?
You can refund or return a product if it is under these circumstances https://ceylonauthentics.com/refunds-and-returns-policy/
LAST UPDATED: JUNE 01, 2022.
CeylonAuthentics.com reserves the sole right to make any changes to these policies/terms/conditions at any time without prior notice. Ceylon Authentics doesn't responsible for the content or functionality of third-party websites linked from our site.
© 2020 Ceylon Authentics, All Rights Reserved. Ceylon Authentics™ logo is the registered trademark of Ceylon Authentics, All other trademarks included herein are the property of their respective owners.