Refunds and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase (Need to verify online transaction).

Please do not send your purchase back to us unless we authorize you to do so.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Special clothing ex. Party frocks
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

REFUND POLICY for order placed with 2Checkout Payment Gateway

If any order placed with 2Checkout Payment Gateway, the 2Checkout REFUND POLICY will prevail.
To check if there is updated visit  https://secure.2checkout.com/order/refund_policy.php
Last updated: April 1st, 2015,
To place a refund, return or exchange request for an order placed with 2Checkout, You would need to contact 2Checkout via email at [email protected], by phone at +31 88 000 0008 or by accessing 2Checkout myAccount.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.

Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with 2Checkout. 2Checkout may grant extensions to this period for some special cases and Products at its discretion.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days 2Checkout will cancelled you Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read the carefully before making a request with 2Checkout. In case of misunderstandings between 2Checkout Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to 2Checkout error, when you need to contact 2Checkout and make a formal request.

If the refund request is granted by 2Checkout, payments are refunded as follows:

  • Credit / Debit Cards payments will be refunded within one (1) business days;
  • Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
  • PayPal payments will be refunded within one (1) business day;
  • Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, 2Checkout reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

The present Refund policy is part of the 2Checkout TERMS AND CONDITIONS.

 

Order cancellation

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  1. You do not receive them within the guaranteed time (45 days not including 2-5 day processing))
  2. You receive the wrong item
  3. You do not want the product you’ve received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  1. Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  2. Your order does not arrive due to exceptional circumstances outside the control of Ceylon Authentics.

    Sale items
    Only regular priced items may be refunded. Sale items cannot be refunded.

    Exchanges

    If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: #230, "Susitha" Adhikarigoda, Dharga town 12090, Sri Lanka after our approval.

    Please do not send your purchase back to us unless we authorize you to do so.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should mail your product to: #230, "Susitha" Adhikarigoda, Dharga town 12090, Sri Lanka.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?
    Contact us at [email protected] for questions related to refunds and returns.

     

    LAST UPDATED: JUNE 01, 2022.

    CeylonAuthentics.com reserves the sole right to make any changes to these policies/terms/conditions at any time without prior notice. Ceylon Authentics doesn't responsible for the content or functionality of third-party websites linked from our site.

    © 2020 Ceylon Authentics, All Rights Reserved. Ceylon Authentics™ logo is the registered trademark of Ceylon Authentics, All other trademarks included herein are the property of their respective owners.

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